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Holiday park rules

These Park Rules are in place for the good management of the Park and the benefit of all who use it.
These Rules form part of the Agreement that is the contract between us for your occupation of a Pitch, Leisure Lodge, Pod, Shepherd’s Hut or Holiday Home on the Park.

Security – The Park is protected at night by height restricting barriers at the Park entrances. These barriers restrict all vehicles over 2m or 6’ 6” high from entering/exiting between the hours of 10.30 pm and 8.30am. Except for Emergency situations, the times of opening and closing the barriers will not be changed

Dogs – Up to 2 dogs are welcome in Hazel Leisure Lodges and 3 on touring pitches but must be kept on a lead at all times and exercised OFF the Park (our Field Trail which leads to the Donkey Sanctuary is only 30 yards from the Park entrance). Dogs must not be allowed onto the seating area or the beds of any Lodge or Pod. Under no circumstance should dogs be left unattended.

Cars – Vehicle speed must not exceed 10mph anywhere on the park, please reduce this to 5 mph when wet. All vehicles must be parked within the allocated parking space, extra vehicles can be accommodated with prior notification.

Departure – No later than 10am for Leisure Lodges, Pods and Shepherds huts. No later than 10.30am for Pitches (late stay options on day of departure)

Safety – For safety reasons we do not allow the use of bicycles, skateboards or flying of kites or drones on the Park.
Parents are responsible for the safety of their children in the playgrounds and are advised to supervise them at all times. Ball games will be stopped if they hit/or cause nuisance to caravans, tents etc.

Behaviour We ask you to act in a courteous and considerate manner and to keep noise levels to a minimum between the hours of 10.30 pm and 9.00 am.
The right is reserved to refuse acceptance or to terminate the visit of any person or persons whose conduct is detrimental to Oakdown Touring Park or to guests on the Park. No refund will be given of ANY monies already received if this right is implemented and we shall not be liable for any extra cost incurred by you.

Refunds – It is regretted that no refunds can be made if guests depart prior to the end of the booked holiday for any reason, including weather conditions. Please ensure that your caravan/vehicle and accessories are adequately insured. The owners will accept no responsibility for any damage, loss, expense or injury suffered to belongings, or persons, however caused, whilst on the park. This does not however affect your rights if loss or damage or personal injury occurred through fault on our part.

Carbon Monoxide – Strictly NO fuel-burning appliances inside tents or awnings please be aware of the risks of carbon monoxide poisoning

Clothes Lines – Temporary clothes lines are not permitted other than caravan window airier and small rotary lines

Damage to the Caravan Leisure Lodge/Cottage or equipment should be reported to the Management at once and replaced or repaired to their satisfaction before leaving.

Waste -Please recycle glass, paper cardboard plastic bottles batteries and cans at the recycling bank which is situated outside the amenity blocks – Please do not use these between the hours of 9pm and 9am. Please read instructions on bins.

Touring Pitches – Ground Sheets: on grass pitches only the aertex type of ground sheets will be permitted. No restrictions on hard standings. Windbreaks must not protrude over your pitch boundaries. Gazebos will only be allowed if no awning is erected. If a gazebo is erected it will be charged as a full awning. Sun canopies will be charged as a porch awning.

Access Statement – We seek to provide the very best service to all our guests. If you wish to discuss any special requirement please speak to one of our reception team.

Victorian Reed Bed. Please do not put any foreign items into the drainage system including cleaning cloths, babies’ nappies, sanitary towels, condoms, cooking fat, engine oil, grease or paint